Village Inn Restaurants
Client Review on Village Inn Restaurants
Feedback:
O'Charley's, Valley View Mall, Roanoke, Va. My husband and I just discovered O'Charley's when a local establishment had a special on gift cards. We went a couple of times and I decided I wanted to try the Sunday brunch because the Eggs Benedict looked good and I love Eggs Benedict. So we went today, a Sunday. I didn't even have to look at the menu because I had decided days before. I should've taken a picture because it was SAD. My "poached eggs" were overly cooked hard boiled eggs with the whites trimmed down to less than 1/16 of an inch. The "yellows" were gray nearly all the way through meaning they were cooked way too long. There was a smattering of hollandaise sauce - perhaps a tablespoon per muffin half. Hardly enough for tastes, much less enough to make up for the over cooked dry egg yolk with just a skin of white. I doubt there was Canadian bacon on the muffin as it was not round nor the thickness of Canadian bacon. The parmesan potato slices that came with it did not have one speck of parmesan, or any type of seasoning whatsoever. Just fried potato slices. For $11 It was the worse meal ever. The waitress and the manager both came by shortly after we sat down and asked if everything was okay -- before we even got our drinks, much less our meals! We were NEVER asked again if everything was okay after we got our meals. My son's burger was not cooked the way he asked and the tomato was so not fresh that it tasted bitter. Gave it 2 stars because the 2 times we went on Thursdays it was okay. Food was not bad. But because kids eat free every day and parents don't know how to parent any more, kids are in there loud and uncontrolled. Last time a mother let her barely 3 year old squeal and run through the restaurant, with no shoes! When he squealed while running by our table it startled me and I mumbled "seriously." She was ready to fight me. We used the last of our gift cards and won't go back. Terrible experiences. Also. Just try to find a way on the Net to contact either corporate or the local store to email them a complaint. YOU CAN'T. More proof they don't care. Back down to 1 star!
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