Client Review on Vision Trends
Feedback:
I have been coming to this location for 4 years, and while the Doctors/Assistants have been remarkable, the service keeps going down when it comes to purchasing glasses. So what happened? I ordered a pair of Oakley glasses in a particular size. The gentleman looked up the glasses and gladly told me "I can get those glasses for you in that size but it may take the full two weeks before we receive them". I was perfectly fine with the timing & expectations. Fast forward three weeks and no call from eye trends, so I called the store and was told they do not have my glasses as of yet. I am still patient at this point. Then August 8th comes around (a month and still no glasses); I call back, explained to the woman that I have been waiting a month for my glasses and have yet to hear anything. She puts me on hold without warning, and I was transferred without any prior notification. The next woman who answered stated "we been had your glasses, we just need to put them together; you can pick them up in 30 minutes". I arrived an hour later, requested my glasses and proceeded to try them on. They did not fit because the incorrect size was ordered, and there were deep scratches on the lenses. This led to the woman asking me to come back in another 45 minutes. I came back an hour later, picked up my glasses, the woman apologized for the incorrect size of the glasses (told me the glasses I ordered only came in one size, and the rep should have told me that), and she told me I can return them within 30 days if I want to exchange them. Well I went to Eye Trends today for my exchange because I am still within the 30 days and I was told that "there was nothing they can do because my glasses do not have a 30 day return policy". So here I am wearing my old glasses with an out of date prescription because Eye Trends will not own up to their mistakes. I do understand mistakes happen but you get paid to do a job, and the least you all could have done was find some way to get me into my new prescription, instead of telling me there was nothing that can be done. Poor work ethics here! Oh and I forgot to mention that my glasses were not even put together correctly. Within one week, a screw and the arm fell off. The funniest part is the excuses you here from the employees.
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