vocellipizza.com
Client Review on vocellipizza.com
Feedback:
The food here is great, and I've had a handful of good delivery experiences (enough to give three stars) but it's actually a running joke in my family that the people who work there are incredibly spacey and unfocused. On multiple occasions we've called them and had to talk the employee through every individual letter of our (very simple) address, being asked, slowly and multiple times, what each letter was, sometimes even taking 20 minutes just to clarify the address. These conversations have been so ridiculous and the employees so comically slow that we've actually found it hard not to laugh on the phone. I wish I could describe in words how hilarious it is, but it's gotten frustrating. We always seem to need to ask somebody else to take our order. We'll also get conflicting messages from different employees and managers as to whether our house is in the delivery area (it definitely is) and it seems like their computer system is never quite working. I remember a recent time, I ordered and everything seemed to be fine. I commented as such to my parents since we avoid ordering there unless we have a lot of time on our hands to make that call. After an hour went by, I called the place, and they said they thought I wanted carry out, which I had specified multiple times I did not, sending my entire family into laughter. Fortunately, the manager (who was not the person to take the order) was kind enough to fully reimburse us.It seems to have gotten a little bit better recently, but again, it's developed a reputation among my friends and family for weird service. I can't speak for ordering in person, as I personally never have, but this is the closest pizza place to me, the pizza itself is great, and it would be nice if I felt more confident ordering delivery from them.
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