Window World, Inc.
Client Review on Window World, Inc.
Feedback:
If I could rate Window World lower, I would. Had windows done by Window World of Tidewater and they were Outstanding. Because of that I went back to have a $12000 siding job done. Contract signed in Oct 2017 with delivery specified in Jan/Feb 2018. When I called at the end of Feb, I was told that they were only now scheduling the July 2017 contracts and that I wouldn't see my house done until the end of April. The salesman then called to dissuade me from cancelling the contract and offered two gift cards for a local restaurant and he promised to call me by Mar 1st to see about getting my house done earlier. He called on Mar 1, 2018 and told me it would be the end of April. At the end of March, the installer called and left a message to coordinate a time to come and look at the house to confirm the order. I have tried for 3 weeks to talk with the installer and have left numerous messages to no avail. I call the Tidewater office on 16 Apr and was told that the new installer would call me the next day to coordinate material delivery and go over the site with me. That was yesterday. Called the Tidewater office today and told he was supposed to call yesterday but he would call today. I called corporate and was told that they don't get involved in franchisee relations with customers. They have had $6100 of my money for 6 months and I have seen nothing. I want to cancel the order and try to get my money plus interest back, but that won't happen because the contract states that I can't. I find it quite interesting that I will be held to the terms of the contract but Window World does not. Very bad company. Go somewhere else if you need work done!!!
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