Window World, Inc.
Client Review on Window World, Inc.
Feedback:
I should have read all the negative comments posted here, but it is too late. I am planning to post more details after my windows are installed, although I still don't know when the installation will be completed. I have had two appointments for installation, but they haven't done anything yet. What is the point of making appointments? No apology from them. I had to apologize to other contractors for cancelling twice the other schedules related to my project. The installation manager told me that I should have been more careful to make the other appointments, but I based those appointments on Window World's schedule. It seemed he just tried to imply that everything is my fault, but I consulted with the other contractors and put a couple of extra days between the appointments. Often Window World people don't reply to my text and/or voice mail. I don't feel I am treated in a fair way. They need work ethics and more knowledge in window installation. According to my experience, they don't really care about their customers, once the initial 50% payment is made. A lot more to say after the job is done. I will share the information through all my social network accounts to prevent further victims. Just in case they will delete my comments, I will take the snap shot of the screen with my posting here. I will also leave a note somewhere for the police, just in case something happens to me.Interim review 1: On Dec 28, 2017, they left a message on my phone to make the third appointment. I called a couple of times, but nobody answered, so I left a message, but they haven't called me back. This morning (Jan. 3, 2018), I found their phone number is not in service any more. Amazing!Interim review 2: Today is Jan. 8, 2018. They called me last week and insisted that I make an appointment for today. I clearly stated that there should be no failure this time. The installers were supposed to come between 9:00am and 10:00am. I waited until 11:10am and left for work. I didn't call them, because I didn't even trust them when they made the third appointment. A very funny company! They don't know the definition of appointment. I am very curious what they will say when they call me to make the fourth appointment. .......... Now, it is 5:33pm and I am back from work. There has been no phone call from them, and nothing was done again.Interim review 3: Today is Tuesday, Jan. 9. Installers came in the morning and said the appointment is today, although the person who made the appointment had clearly said it would be Monday, Jan. 8. Anyway, finally the windows are installed, and the installers were nice. So far, their products look good. However, one remaining problem at this point is a small space above a door. They made the door too short (or their door is always short). But, after going through all the troubles, I feel that I am lucky because they didn't make the door too tall (or their door is not too tall).Interim review 4: Today is March 20. There were some minor problems with the installation, and I contacted them a few days after, but they haven't done the follow-up service yet. Do not expect them to do it when you need the service. They don't care. Also, the blinds I ordered with the windows were installed a few weeks ago. This company is unbelievably slow in work.Since the character limit exceeded, I will continue in another posting.
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