Client Review on Blink Fitness
Feedback:
I came to this location while in the area. I have a Blink pass that allows me to use any gym and bring unlimited guests. I came here with my friend who is also a member of Blink but his account is not up to date. Therefore, for today, he was going to use my guest privileges. The manager, Casey Selby was at the front desk and refused to let us in. Her reason-“A memebsr cannot use guest privileges.” I asked her where in my contract does is state that. She said give her a minute and she went to the back. After about 15 minuets, she came back with my contract with a line high listed on page 3. The part highlighted which was rule #5 states, “RULES, REGULATIONS, AND SCHEDULES: Member agrees to abide by all the membership rules, regulations and schedules of the Club, which may be posted at the Club or used orally, and which may be amended from time to time at Blink’s sole discretion.” No where does this say or justify her claim that a member of Blink cannot be my guest. I have been a guest as a member and I have had members as my guest before. Casey Selby became loud and rude when I asked for corporates number. She offered me a number to billing. I have no billing issues and when I told her that she then offered an email to her boss. I asked her why would she offer me a number to billing. She then lied and she said she didn’t. She literally did 5 seconds before. I am now in the process of cancelling my membership with Blink. My friend is canceling hers too.
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