Client Review on Clean Revolution Services
Feedback:
Hired these ladies to do a deep cleaning of our new apartment before we moved in (2 bed 2 bath, 1 floor condo- previous tenants had cats with fur everywhere and we are allergic and I’m 8 months pregnant, so we really wanted a deep clean). I was quoted $125-150 for 4-6 hours that they thought it should take to deep clean this size apartment. 2 women showed up about 45 minutes late with no courtesy phone call. Fine. I provided a bunch of brand new cleaning suppplies to be used: paper towels, sponges, toilet scrubbers/cleaner, dusters, stovetop cleaner, cleaner sprays, gloves/etc AND after noticing they brought there own stuff, I asked if they could please use mine that I put out for them instead, as I chose these products/brands purposefully for our apartment and would prefer them to use those and my new clean sponges and paper towels and stuff instead of their rags and cleaners. I then handed them a list of what I wanted to be done and what I really wanted to be focused on first which I went over with the lady who spoke English (which included to start with the kitchen first as that was priority for me, followed by the bathrooms, then bedrooms/living room. So they immediately started on the bathrooms for some reason after I repeatedly asked to start with the kitchen... umm ok.. fine...I also told them they didn’t have to vacuum, as I had just vacuumed and had carpet cleaners coming in the next day. So anyway, I left them to do their thing and told them to call me when they were about finished, expecting to get a call 4-6 hours later, while I went to clean and pack up my old apartment. I got a call after about an hour and a half with them saying they were almost done already. I arrived back and at first glance it looked pretty good, but there were a few spots that visibly still had clumps of cat fur (corners, floor, bottom of oven- baseboards were not really cleaned), but I was like...oh, they probably just missed a few small spots, lll take care of it I guess. So then they asked for payment of $140 for the 1.5 hrs after I was quoted 125-150 for 4-6 hrs. Fine..whatever... After they left and I started cleaning up those missed spots, I found myself cleaning for an additional 3 hours! It turns out that they had missed ALOT of spots- especially in the kitchen which was where I really wanted focused on. I should have taken pictures of the piles of black dust and grime coated paper towels I had after I finished re-cleaning the entire apartment myself. I also noticed that they had left large clumps of cat fur/dust all over the carpets in the hallway- I suppose from cleaning some hairy spots and shaking it out over the carpet or something- but I then had to vacuum AGAIN. Also, they took a bunch of my new cleaning supplies with them!!!! and left me with a few of their different older/ half used products as replacements I guess and 1 old nasty sponge (that was not the kind I bought by the way) that was left in the sink..AFTEr I kindly asked them to use the new stuff I bought instead of their own. Soooo, it seems like they just took my new stuff and used their old stuff anyway. Right...
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
