Cobblestone Hotels
Client Reviews on Cobblestone Hotels
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Terrible company’s. Heartless and rudest company in history
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On the night of June 2, 2018 our family broke down on I-80 on our way from Colorado to Michigan. We are a large family traveling with a dog and thought we would be stranded in the middle of “nowhere” Iowa sleeping in our truck. We called Cobblestone Inn & Suites Avoca praying they had a room AND allowed pets. Brittany answered our call and was so helpful, reassuring and kind. She made sure we had everything we needed. She was, no doubt, the shining light we needed in the middle of the night! Over the course of our stay, Brittany, Dayton and the rest of the Cobblestone staff went out of their way with true small town hospitality. We have never felt so welcome and cared for at a hotel! Without a vehicle, we had limited access to much other than the truck stop next door. Staff offered to let us borrow their personal vehicles, take us to town and were always asking how we were and if we were able to find a place to fix our truck. Your free hot breakfast was the highlight of each day and an amenity (along with being pet friendly) that made our limited mobility more manageable. The food was good, the staff was AMAZING and the hotel was one of the cleanest we’ve stayed at, especially for the price and remote location.The altruism of the staff can be summed up in the following example (which was again just one of many). One evening, after asking if there were any places that delivered pizza and sadly being told “no”, Dayton surprised us by taking his own personal time after his shift to bring us pizza from a few towns up the road AND, much to our surprise, when we went to the front desk to pick it up, Brittany had paid for our dinner! We cannot express in words just how amazing these two young individuals are and how much their kindness means to us. This was the most humbling, kind hearted, amazing, thoughtful, compassionate, and generous stay we have ever experienced at a hotel. We truly feel as if we have new family now in Iowa! Thank you from the bottom of our hearts! The Rosebrock Family Mead, CO
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The hotel rooms were very clean and comfortable. The Wissota Chophouse had delicious food that you must eat at if you stay at the hotel. I’ll definitely be staying there again.
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I had an incident where I slipped on the ice and snow, and the management and corporate offices have completely blown this situation off. I am now having severe back problems from this incident. The Hotel manager herself asked me what exactly I wanted her to do about the situation, I couldn't believe it.. I informed the front desk immediately and the young girl at the front desk said she didn't think it was that slippery!!! I mentioned to the young girl at the front desk that she might want to put out some rock salt on three different occasions that same evening, and she said I will, I also, mentioned to her that if they didn't want someone to get seriously hurt and have a lawsuit that it'd probably be in the hotels best interest to put some rock salt down... NEVER HAPPENED!!! This is completely unreal for a big hotel chain.... I am contacting an attorney I've waited long enough to hear from their corporate office. I'm done waiting now. Keeping in mind we are the very first vehicle parked in this photo which is a handicapped parking spot... This is completely unsatisfactory for a hotel chain, management, and their employees to be this negligent, so my husband and I will be calling an attorney.
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Accommodations and service not worth the money!
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BED BUGS! Hartington NE has more than 3 customers who've had bed bugs here!! Sad to say I found out after my experience. I am 18 weeks pregnant and was woken up from my sleep by itching on my arm it was so bad I turned the light on and saw 2 bugs instantly on the pillow area. Room service came immediately with new bedding, and while removing the old sheets, they lifted up the mattress to find several more! They moved me into another room and the bathroom had hair clinging to the shower walls. As if this wasn't disturbing enough, this hotel comes with signs laid out on the bed stating (not verbatim) "millions of hotels use so much water and detergent every day so please only put this sign on your bed if you want the sheets washed to be eco-friendly." That helps explain a lot. The rooms are set up nice but this is the LAST thing any guest wants to worry about! "Bed bugs aren't visible" oh yes they are especially if they've been feeding off blood and not treated. Lesson learned: bring your own sanitizing essentials if sleeping out of town. Gross.
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Room was very clean, and a very nice stay. They have parking for bobtails, but no room for tractor and trailer.
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