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Client Reviews on Liberty Tax Service

    • 1.9
  • 21 Reviews

Most helpful positive review

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By Steve Jan 18, 2019

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Most helpful critical review

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By dale mccoy Mar 18, 2019

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How much is

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I received great customer service and friendly accurate tax advise. I'm with Liberty for Life!!!

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Go anywhere else but with this company, that’s the best advice you’ll receive right now! I will never file with this company again and I will warn anyone that mentions it to me! There’s no point in this company having a corporate. Complain to the national tax board because this company has the worst customer service to loyal customers!Wish I could give no stars!

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I was told today that i going to be charged $314.00 and 49.99 for Liberty doing my taxes. I never ever agreed to that. It was only supposed to be $189.00 no $49.99 service fee. These people off the 56th street here in Tampa, FL are liars and dishonest. Please don't go there. i will never be going there to do my taxes ever again.

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One of the worst experiences EVER!! I been on a wild goose chase for the last THREE days in attempts to obtain a copy of my previous years return. Called corporate and they were of absolutely NO assistance. PLEASE do yourself the favor and file with TURBO TAX

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It has been weeks of trying to reach out to the branch that messed up my return. Over $800 was spent getting my taxes done, only to learn they were messed up. When they tried to correct it, more mistakes were made.I spoke with Scott and Verena, both were useless as Customer Service and did nothing to assist. Verena was rude and refused to let me discuss the issue with a manager. 3 weeks of them telling me only the branch could help.NEVER TRUST YOUR TAXES WITH THESE PEOPLE. Next stop is small claims court.

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Never go to them anymore!!!!

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I have been a customer of Liberty Tax for many years! I got to know me 1st tax account, (Mary), for 2 years; when returned the after the 2nd year she was gone!The new guy & I it took a little time for us to form a working relationship. Mainly due to I felt he didn't know what he was doing & he was overcharging me based on my tax prior income & what the previous agent charged!Back then, I was an outside sales representative for the SF Chronicle Newspapers. I retired from that job I 2014! Although I am still in sales, I make way less.money, but he still charges me the same with fee with less work on his part!Recently, he revealed that he had been (told by someone) that he was overcharging me on the fees!!! My next question: "Can I get my money back for the overcharging"??? To which, he just smiled & brushed off the question!My question is STILL: How can I get my money back for the overchargement???(This year he charged me $200 for processing my 2017 taxes, that too wad too much based on NO itemizing!!! Same thing last year, but his fee was higher)!!!

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This is the worse place you can file . 560 bucks to file my taxes . And they messed up . Very rude people. No one will help you resolve issues they have made for you .

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Very unprofessional and rude

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