Client Reviews on Shula
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That is Okkk.
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Shula’s Steakhouse Keeps Sliding Downhill! The quality of the food is decant the steaks are excellent! I can get better service at Chillis or even Denny’s. I have to admit I am shocked this 5 star dinning has such poor waiters and managers. We got to our table and immediately the assistant waiter filled our water glasses. We are on the start to a nice evening. The main waitress takes our order and disappears. No really, she actually disappears, we never saw her again the entire evening. I had to get my own refills of water and soda by walking to the bar, since she never showed up after she took our order. The food arrived by another waiter. Again, our waitress or manager never checked up on us to see how we are doing or if the food was to our liking (A standard practice at fine dining restaurants). Again, I had to walk to the bar to get refills on water and soda. You would think another water or a manager would even realize a customer keeps walking to the bar to get drink refills. NOPE! The waitress arrived from the kitchen with our check and dropped it off without saying a thing. I turned to her and said “Welcome Back, It’s nice to see you again.” She turned to me and said “have a nice night.” HERE IS THE ISSUE: This restaurant automatically includes an 18% gratuity on the check. THERE IS NO INSENTIVE TO GET GOOD SERVICE! A restaurant like Shula’s should always have good service, it is supposed to be a fine dining. ($52 for one steak, $12 for a side) we expect good service! But, think about it, the gratuity is already guaranteed. Why bother actually providing good service? It’s not like they own Shula’s, what do they care if you come back or not. I also blame the manager, since he allows this type of service to happen right under his nose. If he doesn’t realize what’s happening, he is negligent. Either way management needs to change. The night before I went to a restaurant called the “Lobster Bar” in Miami Beach, another expensive 5 star dining restaurant. I had one waiter and assistant waiter serve us throughout the dinner. The level of service was amazing! Service you would expect from this level of dinning. The bill came and to my surprise the gratuity was not included. You mean these waiters actually had to earn their money by actually providing amazing service. I am so glad this restaurant didn’t include gratuity in their bill, because I decided to give them a 30% gratuity to the standard 18% that would have been added if they were like Shula’s which adds the gratuity automatically. Shula’s needs to rethink the automatic added gratuity idea and either replace or retrain ALL the wait staff at the Miami Lakes Shula’s and get new management! This place is a mess!
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VERY DISAPPOINTING.15 March 2019 starting at 7pmGainesville, FlSo my boyfriend wanted to take me to this "special" steakhouse. He claimed I would like it better than Ember's. He said it would be even better than his favorite, Ruth's Chris. He is a sports fanatic...he points out the picture of owner and proceeds to tell me his life's story. (I will get quizzed on it later).They could not find reservation...we had confirmation if needed, but they got us seated within 15 minutes. There were only two of us, but they placed us in seating for four....my seat was a very long bench....there were two other tables with people on the same bench as I was. My first thought was, I don't have to share a bench seat with people at McDonald's. I am a Veteran, and have issues with strangers close to me. But I carried on because I was excited that this place compared to Ember's and Ruth's Chris.After 5 minutes the waiter brings us water. We place our orders. After 5 minutes waiter says they are out of porterhouse, so my boyfriend says ok I will have ribeye like she is having. Many minutes later he comes back and says they are out of ribeye. So he get menus. Itell my boyfriend the set up is uncomfortable for me and I do not see how a five star steakhouse could possibly be out of steak on a Friday at 7pm....that should be their busy time....for whatever reason....maybe they didn't think we were the type to eat there (even though we frequent places like this quite often.You just lost our $250 for a dinner, plus tip...whatever the reason.....i assure you, ai was NOT IMPRESSED at all. We ended up going to Texas Roadhouse....sevice was MUCH better. No resevation, shorter wait time, they had plenty of steaks...which were very yummy....and to top it off...the bill was only $60 for BOTH meals. Just wanted to let you know how bad your place really is.
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Very clean and professional. Building lobby and elevators are impeccable
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Never again.30 minutes for food no manager to be found one entree wrong waited another 12minutes wrote a letter to the corporate office what surprise after a week still no response from anyone
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