Client Review on UFC Gym
Feedback:
Good morning,I'm writing on behalf of 'member' who I helped to sign up for a membership at the Aliso Viejo less than one year ago.In April 2019, the gym changed membership and she was assured by staff that her membership would be canceled. Since then, she has received several calls from a collections agency.On July 22nd, I followed up re: this matter with Blake Belshe at Aliso Viejo at what is now known as Storm Gym. This was his response:"I'll be in the gym later on today. I can give her a call.She doesn't need to pay any collection agency. All memberships were shut down with the ending of UFC"Last week, she received another call from the collection agency. I contacted Blake again and have not heard back.I also contacted UFC Gym Lake Forest and spoke to Amber Lee. She claimed that the change in ownership was not amicable but promised to look into the matter and call me back. 3 days later, I had yet to hear from her and called back again. She said that she didn't find any information in her system for 'member' and apologized that she never bothered to call back to tell us. She said that there was nothing else she could do and recommended that I call UFC Corporate office.I then spoke to Justine from UFC Corporate who said that UFC Corporate was not responsible and to contact the previous owner Michael Lindsday. She said that several other ex-members had had similar problems and that she had given Michael's phone # to them all.Michael, I called and left you a voicemail on Friday and received a text back from you saying that you may be able to help even though you are not involved either. I don't understand who else can be responsible for this. I know that you are still in the Aliso Viejo area as I spotted you Sunday afternoon at Nature's Juice at Aliso Viejo Pkwy and Aliso Creek.'member' is frustrated because she was told that her old membership would be canceled, yet she continues to receive calls from the collections agency re: her delinquent membership. Everyone who we've spoken to on the matter has claimed to not be responsible and passed the buck to the next person until it's gone full circle. Someone is responsible and we need this resolved ASAP.Please help us re: this matter.Regards,Fritz White
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