Client Reviews on UFC Gym
Feedback:
I had some troubles with my UFC membership, and long story short I ended up calling corporate. Justine picked up the phone and she was lovely! She couldn’t give me some of the information I requested due to privacy policy which is understandable, but she gave me helpful tips and pointers on other things I can do to help my situation. She was very professional, nice, and most importantly helpful!
Feedback:
Good morning,I'm writing on behalf of 'member' who I helped to sign up for a membership at the Aliso Viejo less than one year ago.In April 2019, the gym changed membership and she was assured by staff that her membership would be canceled. Since then, she has received several calls from a collections agency.On July 22nd, I followed up re: this matter with Blake Belshe at Aliso Viejo at what is now known as Storm Gym. This was his response:"I'll be in the gym later on today. I can give her a call.She doesn't need to pay any collection agency. All memberships were shut down with the ending of UFC"Last week, she received another call from the collection agency. I contacted Blake again and have not heard back.I also contacted UFC Gym Lake Forest and spoke to Amber Lee. She claimed that the change in ownership was not amicable but promised to look into the matter and call me back. 3 days later, I had yet to hear from her and called back again. She said that she didn't find any information in her system for 'member' and apologized that she never bothered to call back to tell us. She said that there was nothing else she could do and recommended that I call UFC Corporate office.I then spoke to Justine from UFC Corporate who said that UFC Corporate was not responsible and to contact the previous owner Michael Lindsday. She said that several other ex-members had had similar problems and that she had given Michael's phone # to them all.Michael, I called and left you a voicemail on Friday and received a text back from you saying that you may be able to help even though you are not involved either. I don't understand who else can be responsible for this. I know that you are still in the Aliso Viejo area as I spotted you Sunday afternoon at Nature's Juice at Aliso Viejo Pkwy and Aliso Creek.'member' is frustrated because she was told that her old membership would be canceled, yet she continues to receive calls from the collections agency re: her delinquent membership. Everyone who we've spoken to on the matter has claimed to not be responsible and passed the buck to the next person until it's gone full circle. Someone is responsible and we need this resolved ASAP.Please help us re: this matter.Regards,Fritz White
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They scammed me too. Few months ago, we paid $800 in full for 2 yr membership to the Ontario gym, then they starting billing me $99, 2 managers told me they would refund, but no refund and nothing since. Now they closed without any notice.
Feedback:
The worst customer service. We have been trying to get a hold of someone from the corporate. We provided service here at our local Sunnyvale club, and we were never paid. We have been talking with the the Director of Operation at the corporate office n we have been getting the run around with her. I called the corporate # n the receptionist said that she is not allowed to give information out. Our service was provided on February 15 and we still have not been paid Shawna says that a check was sent out but nothing has been recieved. I requested a copy of the check stub and she couldn't supply me with that. How can a big company like the UFC not pay there vendors so sad and very un professional . if anyone knows who else that I can contact to help us with this situation please inbox me. No one will talk with us nor will they respond to our emails Shawna the director is on vacation so the Sunnyvale office says.
Feedback:
I serve the surrounding cities of Santa Clara County, and it shocks me with the amount of disconnection there is between UFC Gym Sunnyvale & Corporate. I purchased a $400 retail product from this gym as a gift for my spouse, and received a corresponding receipt displaying the price but never received one referencing the policy for returns or exchanges (aside from a verbal promise of a 30 Day Return via UFC Gym Sunnyvale employee + Manufacturer confirmation). Upon discovering my spouse had a synonymous product, we decided to simply return the unopened item 4 days post purchase day.Upon speaking with Heather from corporate she completely dismissed these facts, and disregarded a reimbursement. With gentle push-back, Heather promised to speak with her chain of command, and circle back with further direction. Roughly 2 weeks later, I have yet to receive a follow-up. As a result of this poor service, at the end of this membership cycle, I plan on canceling my membership with UFC Gym Sunnyvale.
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Poor service
Feedback:
very poor maintenance nobody to listen to the complaints
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