Client Reviews on Window Genie
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"If you want me to take a dump in a box, and mark it guaranteed I will." This quote from Tommy Boy perfectly sums up how I feel about Window Genie. I had my roof pressure washed 18 months ago by Window Genie of Naples. I got a cool 3 year guarantee from mold and a 20% discount for my next roof cleaning. If you asked me then I would have given them 4 stars. They were inefficient they had to make 4 trips. But my roof and windows looked great.Fast forward to a couple months ago... my HOA sent me a letter that my roof was dirty. It did have mold and I had my guarantee so I tried to call Window Genie of Naples. Come to find out they were permanently closed. I called Window Genie of Sarasote but they are all independent and would not honor the guarantee. I called corporate and spoke to I think his name was Nate. He told me that there was no way because they are independent operators under the Window Genie name. He said he was sorry and offered me a discount when a new Window Genie opens in SWFL. I feel like Window Genie took a dump in a box and marked guarantee on it.
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Great staff. Acualy I work in the back of the building. (Carl's stereo plus pickups) commercial division. Check both locations out. Can't go wrong with either place. Hope to see you soon.
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These guys rock. Great people.
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Very nice place, professional and fun atmosphere.
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I called Window Genie after reading the reviews as well as doing research about the history of the company. I set up an appointment initially for a Tuesday, but emailed the local franchise owner to reschedule. He showed up anyway without me being home and stated it was easier for him instead coming out on Friday. So, I could not point out exactly what I wanted done. I got the quote and we set up a time for Jim and Ben to come out and the franchise owner stated that it would take approximately 2 to 2 1/2 hours to complete the work. Well, only Jim came out and all what was done was the inside of the windows and the outside of the living room windows as well as two bedroom windows. I was surprised that he did not do the window sills. I approached and he said that would entail a different bid. Well, as I recall from the website, their motto is "we clean the windows in and out, including the sills, corners, etc.. He quoted me a different prize including the sills, sides, and the work already completely for approximately $295. The technician stated it would be easier for him to come again and do everything at that point. We agreed on a new time and date. I did mention to him that the painters would be out that day but he could do it so long they haveexcess to the windows. Today, I called the franchise owner to let him know the windows are taped up. Well, after going back and forth, trying to determine exactly what has been agreed upon on (he has not visited the house after the work was completed nor contacted me if everything was done to complete satisfaction) he told me "I tell you what I wish you a Merry Christmas" and basically ended the conversation. That was immensely rude. I have never dealt with anybody this unprofessional and such rudeness. Normally, when there is a disagreement you try to work with the customer or at least remain on common ground. This franchise owner does not get any high marks from. I have worked in customer service all my life and have been dealing with employees calling in not having daycare, or are sick, etc.. It seemed to me he was more concerned about not having enough people and trying to resolve his manpower issues with me on the phone. Instead, he should have told me that they could not come today due to a manning shortage.. Now I am sitting here with half clean windows and a company which did not fulfill its promise of doing a hassle free job by respecting people and their property. Will see how it goes in the future! Omaha, Nebraska
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The Window Genie reps were courteous and prompt. They were very careful about my furniture and belongings. So nice to have all my windows - inside and out - done at the same time! Sparkling clean!
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I did not know that window genie cleaned gutters, in addition to their residential window services! It was also wonderful to hear they were polite and.... did not leave a mess behind them! They sound very professional.
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The Window Genie of Cincinnati team was wonderful! Two men came out and cleaned my gutters and the massive gunk was gone!! Better yet, no mess was left behind. Very friendly, polite technicians. I will definitely be hiring them again.
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