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Client Reviews on Big Bobs Flooring Outlet

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    • 4.4
  • 34 Reviews

Most helpful positive review

0 people found the following review helpful

By Kelly McCracken Oct 05, 2019

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Most helpful critical review

0 people found the following review helpful

By Michelle Briggs Nov 19, 2018

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Lots of selections and good prices

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Very helpful good deals

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I highly recommend Janelle at Big Bob's. She really took the time to help us pick the best flooring for us and was with us every step of the way. Good pricing and top notch service

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Today was the first day we've ever been to Bob's. We were just looking to see what they had. If the service we got today is anything like the rest of the process, I'm so excited to work with this company. The lady who was helping us, her name was Janelle I believe, was so kind. You could tell she cared about us and what we wanted and was very knowledgeable about the product. I look forward to getting our estimate and our new carpet!

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I had tile installed in the entry, kitchen, and bathroom. Big Bob hired Creative Flooring to do the installation, and it looks beautiful! I wish I could post pictures. Maurice has a great attitude and is a smart guy. He even took the time to teach my mother how to properly caulk, and he helped me with the extension ladder. Carlos also did beautiful tile work.We're still waiting on the carpet to be installed on my stairs, but I'm sure they will be on top of that soon.Thanks, Big Bob!

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We had a wonderful experience working with big bobs. Our salesman was Joe at the Overlin Park location. We were able to purchase carpeting for our entire house, arrange for installation very efficiently, and the installers were very professional. They were excellent at cleaning up after themselves, showing up when they were supposed to, and doing the work correctly the first time. When we originally went into the show room we had a few ideas about colors but really had no information about Pad types or carpet density. Joe was able to give us detailed information and still keep our prices very reasonable. We intend on returning to big Bob's in the near future to complete carpeting of our children's rooms. Also we recently had to re-tile our entire bathroom and we had purchase and installation performed by big Bob's and were equally pleased with our treatment and beautiful results. Would recommend this company again and again

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I purchased hardwood flooring nearly 10 weeks ago. The wood was installed two weeks later but quarter round was never ordered by my sales consultant. When it arrived two weeks later, there wasn’t enough of it to finish installation. When the remainder of it arrived two weeks later again, it was the wrong color. No one ever called to tell me what was going on, and when I would call to see what was going on, I got the “it just arrived today” story. Horrible experience.

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Ernesto was a great salesman. The flooring on hand was not the greatest.

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Such a pleasure to have gotten to know the fine folks at Big Bob's. They truly take the time to understand the customers needs and does an incredible job catering to their need.Keep up the great work!

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I was extremely satisfied with my carpet purchase and installation of flooring. Mike Elyachar and Lindsey Duby went above and beyond to make sure everything was done on time and correct. I would definitely recommend anyone wanting new carpet or flooring to contact Big Bob's. Thank you for your great customer service!!!

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