Client Reviews on Rush Hair
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Tried on several occasions to speak to someone about a problem with the Balham Branch and the disgusting way I was treated and spoken to by the so called assistant manager over the phone. and yes the half price promotion doesn't seem to be true as I was also charged the full amount and am trying to get a refund for the over charge.But instead it's seems to be ok for the salon staff to ring customers and abuae them.Thankfully I only went there once.I only went there because my branch of headmasters were having a reverb.I couldn't recommend Headmasters in Balham enough. 5 star.
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Had an appointment rush WatfordHigh lights cut and finishNever saw a colour chart. When asked why only half head done I was told that's what is booked All staff went to lunch and I was left alone I have a picture to back this upWhen foils came out the stylists told me it looks BRASSY then said she'd put a toner on itWhen it came to the cut I was so uncomfortable that I may have been her first client I asked her to just dry it and leave cutShe assured me shed finished cutting anyway.I was then charged 130 with discountThis was the worst hairdressing experience ever shame on you RushOn a plus Camden Rush is amazing maybee1 they could teach Watford basic customer service Almostforgot I was charged 25 for toner Jacqui
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Disgusting way of treating their customer! After chemically burning my hair, the hairdresser said and I quote "don't stress me out just go and pay"!
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Was told I was meant to pay £175 for a cut, highlights and blow dry. At the end paid £195 with a discount.. So overpriced!
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1 star is too high for this place, was given a perm WITHOUT a patch test now my scalp is bright red, and my hair is falling out!!!!! DO NOT GO HERE
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AWFUL< MEDIOCRE< SUBSTANDARD< THE WORST HAIR COLOURIST I HAVE ENCOUNTERED ANYWHERE. DO NOT GO TO ZOE in MILTON KEYNES. WORST COLOUR I HAVE EVER HAD. Only go here if you like thick chunky stripey chocolate highlights in your beautiful blonde hair. Unbelievable lack of skill and comprehension. FURIOUS AND DEPRESSED WITH THE RESULT. DO NOT GO. ONE STAR BECAUE IT DID NOT ALLOW ME TO PUT NO STARS.
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I made an appointment online and went to the salon in Watford where there was no record of the appointment . I was annoyed as it has been a long time since I had time to go and I had a one year old with me . I made it clear I was annoyed but it obviously wasn’t the salons fault as the don’t run the website . I was about to leave when the stylist came back into the salon and asked what was wrong, we told him and he stared at the computer screen and I told him that it was fine I would speak to head office the next day. He looked at me said ‘ah well I never made it not my problem’! Then stomped across the salon floor, I asked him why he was rude to me and he carried on , when I said I was leaving yelling ‘ bye bye bye’ at me, I told him that I was going to leave a review on a site I use a lot, netmums, his contempt was palpable ! This is only a fraction of what he said , I am still in shock at his behaviour ! Avoid this store it is not relaxing, pleasant or any of the other pleasantries they put on their website !
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Awful policies for customers who have had their hair cut even! They expected me to go into a salon to confirm the hair is uneven, even after I sent images, as apparently images aren't good enough! Untrained people like myself can see its uneven! Never going back to Rush again or recommending to anyone! FYI I have attached a picture I hope someone from Head Office will see, please take note of the red line....doesn't look straight to me. Maybe you can pass this onto someone at the Ealing salon to confirm?
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Head office is worse than the salons. Don't bother complaining because they're are proud of providing poor customer service. Joke of a company.
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£30 for worst blow dry ever and made to feel like I was the one in the wrong from both the hairdresser and manager. Paid and left shaking with anger and close to tears. Will be e-mailing headquarters but from the comments left here get the feeling they won’t care either. Friends and family who saw the results said they will be avoiding that place!!
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