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Last Updated September 1, 2026
Client Reviews on Tim Hortons USA
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- 1.3
20 Reviews
Feedback:
The toll-free number given is spam. It's nothing but "offers" for BS "bargains".
Feedback:
If I could give this restaurant ‘O’ stars, I would. After two years, you would think that the service would get better even after management changes, but it just continues to go downhill in cleanliness and service, not to mention getting orders right 😡most employees are disinterested or just plain rude. I was just in the DT at the order speaker asking if anyone was in there because no one would answer (9/2/18, 1:23 pm, W Broad St location). I then drove to the window, proceeded to wait behind another vehicle for almost 5 minutes and when I got to the window, they asked what I had ordered. I looked at them and told them I couldn’t get anyone to answer me in the speaker. I pointed back to the car far, far behind me, still waiting at the speaker, who was probably still waiting on someone to answer him too. they said ‘oh it’s probably our headphones, I think the batteries are dying.’ I saw them all look at each other, looking really bored, and it made me wonder how many customers they were actually able to serve that morning with the batteries dead. I held my tongue and ordered my Lg dark roast with 4 sugar + 2 creams. I just got home and the coffee is horrible!! It’s cold and tastes old. When is anyone going to do something about his place?? It takes more than a few minutes to write a review, so I usually just don’t go back, but I’m going to write one every single time I go back to give good people a heads-up!
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I need H.R's number ASAP please someone help
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I worked only 3 days in a Warren, Michigan. Had to leave state & it's been over 9 weeks & the manager won't send me my check.
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The owner of the Dublin Granville store, Matt Eagen is the rudest person. He should not be working in a customer service position and definitely should not be an owner!!!!!! We have until April 20th on the roll up the rim and I was told they stopped April 1st and I was told to take a hike in those exact words.. I won on the cups of coffee I purchased, but not able to redeem my prizes........
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Always get great service in Troy OH - Miss the raspberry glazed donuts. Please bring the raspberry back - Thank you
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The workers are very rude and dont seem to have an interest in serving the customers
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I had the dis-pleasure of visiting Tim Hortons in Bellefontaine Ohio. It was filthy, disorganized and staffed by employees that appeared to be in slow motion. Ice cream cases empty, out of several products, floors that had not been sweept, tables that had been cleaned, product on the floor and every surface in the place looked as if it had not been wiper or sanitized in recent history. The outside of the building looked every bit as unkept. Employees seemed completely disinterested in serving any customers. When I asked for the manager I was told she was unavailable. I had just seen her leaving while talking on her cell phone. If anyone is interested, I took several pictures. The food (that was available) was OK. VERY disappointed!
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Never donuts. Not made on time.
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Went to tim Hortons on Granville dublin Rd. In Columbus Ohio they over charged me then when I called to let them know (kids) they were rude.. Jeremy..the so called manager.
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