Client Reviews on Mr. Handyman
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Looking to have bathroom fans installed, I came across Mr. Handyman and submitted a very detailed service request online (pictures and all). Ruth called me, confirmed the info, gave a estimate of the price, and I set up an installation date.Later that day shes calls back and doubles her initial quote, and says they need to send someone to do an assessment before they commit to installation. Uneasily I agreed. Later in that week she calls again with a rude tone requesting to swap my assessment date with someone having roof work done (because rain was scheduled). Being flexible, I agreed.Assessment day arrives, and I leave work early to meet them at my house... hours later and nobody has shown up. I call their office and leave a voicemail asking for explanation, and it's now been 3 weeks without a peep from anyone at Mr. Handyman. This seems to be a trend with them now looking at other reviews online.I hired someone else for it and they did an amazing job with no assessment needed, and no B.S. on the phone. Best part was they did it for LESS THAN HALF the price of Mr. Handyman's quote. Save yourself hassle and don't hire them.
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Good reputation
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Contractors were timely, professional and answered any questions I had. In addition, they cleaned up the work area very well.
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Great service. came back and fixed issue with security door they installed with no additional cost. Would recommend and use again in the future.
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The work I had done, was done professionally. Jamie was very courteous and knew exactly what he was doing. I would not hesitate having work done in the future.
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I had a curtain catastrophe. Had two different curtain companies come out , they could not fix the problem. Mr Handyman came out and what professional courteous service they fixed the problem rather quickly. Highly recommend Mr Handyman.
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I had some trim put up in my garage. I could have done the work but I didn't have a mitre saw or pneumatic nail gun handy. I spoke with Ruth on the phone and she mentioned that they charge $96/hour + $50 fee. I thought, "Why not?" At most this would be a 1.5-hour job. I received an e-mail at 8:36 a.m. that a service tech was ON THE WAY. Fast forward to 9:20 a.m. and the service tech was on the phone with somebody inquiring on how to level the mitre saw???At 11ish the service tech was completed with his work and billed me $363!!! I told him that he had not been working for 3-hours. Even if he had the numbers didn't add up.I called 10+ times, sent an e-mail, and used a chat room to get down to the bottom of this. Finally, three days later Ruth answered. She had been off the day before. Apparently the company doesn't have ANY customer service without her. After persistent calling I finally contacted the company and I got my itemized receipt. Even though I had purchased all of the materials with the exception of the pneumatic nails for the nail gun I was charged $25.28 for materials. Pneumatic nails cost $8.46 at Home Depot/Lowe's for a 3,000 count.I decided to count the number of nails used to put up my trim. It was about 50 nails. I brought up the excessive materials cost to Ruth on the phone and she mentioned that there was a markup. The markup percentage would be 17,500% (NOT A TYPO) for the amount of nails used.This was in addition to the service tech using my bathroom, calling for instructions, and factoring in transit/billing time to the total cost. At any rate, I have gave Mr. Handyman ample time to respond to my dissatisfaction/overcharges but they were apparently dealing with "computer issues" that were more important than the paying customer.I cannot recommend anyone to the loose business practices of Mr. Handyman. I do have a word of advice to Mr. Handyman. If you are going to operate in small communities such as Northville, you probably don't want to charge over $25 for 14 cents worth of nails. It is not good for word of mouth.Caveat Emptor!
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Mr. Handyman called and pushed back the appointment by 4 hours on the day of the appointment, and then no call/no showed for the rescheduled time. This type of behavior is extremely unprofessional and shows a lack of respect for their customers and their customers time.
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Handyman came out everything I wanted done was going to be very costly or couldn't be done.I asked about the things I wanted done when I called.Wasted time and 50.00 service fee.Disappointing.
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I contact this company to adjust and possibly replace the hardware in several of my mom's oak kitchen cabinets. I spoke with Ruth. The employee came out and did adjust 3 cabinet doors. One of the doors had come down and the employee went to the local hardware in an attempt to find the part. He returned with what he thought was the part and it did not fit. When he left, he returned his purchase to the hardware and told us that he was taking the part to another hardware that he knew of, in the hopes of finding the part. We waited approximately 10 days and heard nothing from him. I finally contacted him and he told me that he passes by the place and he had not stopped to pick up the order. He said that he would stop by there and get back with me. Another week rolled by, no word. I called him again, and to my surprise, he admitted that he had never taken the part to the new hardware and he was still carrying it around. I then asked him to return the part to us so that we could move on. Well it's now 3 weeks in and no part.I called the office and spoke with Ruth. She was going to look into it for me. It's now a month. Her excuse was that he had been busy with another job in Brighton. I waited two days and we spoke again. When she was supposedly calling me, I was calling her. She said that she had finally gotten the part from the workman, and instead of him returning it, like a sincere serviceman should, her options were that "another workman in the area could bring it by or she could drop it in the mail". I said to put it in the mail so that we can be done. I don't know the person that she was trying to send by. I said that I would expect the part by the end of the week.Well, guess what, the post poffice delivered an empty envelope stating that the envelope was mailed empty and was not sealed. So, I still didn't have my part. Did she even mail it and the bigger question is, did he even find it? Did a postal employee steal a piece of cabinet door hardware and the bigger question is how can you steal a piece of cabinet hardware from an envelope when the envelope so shows that it clearly was not sealed. So, Regardless as to whether or not you decide to use this company, keep in mind that THEIR employee lied and was untruthful from the beginning. Then he continued to cover one lie with another. Once a liar, always a liar.I tell people to stay clear of this company and if YOU decide to use them, do so with caution.
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